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Conversational Dialogue Systems is a software application used to conduct an online chat conversation via text or text-to-speech, in lieu of providing direct contact with a live human agent.
Conversational Dialogue Systems are predominantly used in all kinds of industries to increase the efficiency and seamlessness of Human-Agent to Business Interaction.
A Conversational Dialogue System comprises of multiple systems such as NLU(Natural Language Understanding) Pipeline, Response Server and Dialogue Management Core for the quick and accurate flow of conversations.
The usage of Conversational Dialogue Systems in customer faceted business have shown huge benefits.
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IEEE/ICACT20230209 Slide.02
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